RETURN, REPLACEMENT AND REFUND POLICY

Damaged or wrong item
Marble and onyx are fragile. Please check your parcel when it arrives and, if possible, record a short unboxing video. If your item arrives damaged or is not what you ordered, contact us on WhatsApp at [your number] within [24 hours] of delivery with your order number and photos or the video. After verification, we will send a replacement [or refund] at no extra cost to you.

Change of mind
Because our pieces are handcrafted and heavy to ship, we do not accept returns for change of mind. [Or: returns are accepted within 3 days if the item is unused and in original packing; return shipping is paid by the customer.]

Custom orders
Custom-made or engraved items cannot be returned or refunded unless they arrive damaged.

Refunds
If a refund is approved, it will be sent by bank transfer, JazzCash or Easypaisa within [5 to 7] working days.

Natural stone
Veining, colour and small marks differ from piece to piece. This is natural and is not a defect.

Contact
WhatsApp: [03192151472]   Email: [muhammadyahyaiqbal1@gmail.com]